Privacy Policy

This policy explains what information NeuroSteps ("the app", web and mobile) collects, why, and what choices you have. The app is operated by Entros Tech, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA ("we", "us"). Contact: support@neurosteps.app.

Who the app is for

NeuroSteps is a daily cognitive development program — attention, memory, hemispheric coordination and self-control exercises — managed by a parent or guardian. Accounts may only be created by adults (18+). The account holder sets up the program for a family member ("the learner") and uses the app on their behalf. Learners do not have their own accounts, and we do not knowingly collect information directly from minors.

Information we collect

• Account: your email address (used to sign in with a one-time code) and, optionally, the name you want us to use when addressing you.
• Learner profile, entered by you: a first name or nickname, an age range, an avatar you choose, and your answers to the short setup questionnaire. This is used only to personalize the program.
• Progress: which activities and days were completed and when, day ratings, streaks, earned stickers and certificates, and any optional notes you write.
• Settings: reminder time and whether you want the weekly email.
• Purchases: subscription status and plan. Payments are processed by Stripe (or by the app store you purchase through); we never see or store your full card details. If you previously bought our printed or PDF materials with the same email, we check that purchase to unlock the included content.
• Technical data: anonymous page performance metrics (Vercel Speed Insights) and standard server logs (IP address, device and browser type) kept for security and troubleshooting.

We do not use advertising, we do not sell or rent personal information, and we do not track you across other apps or websites.

How we use information

• to provide the program, save progress and sync it between your devices;
• to send sign-in codes, reminders and the optional weekly email (you can turn it off in Settings);
• to process purchases and provide access to paid content;
• to keep the service secure and fix problems.

Legal bases (EEA/UK): performance of our contract with you, your consent (optional emails), and our legitimate interest in keeping the service secure.

Service providers

We share information only with providers that help us run the app, under contracts that limit its use: Supabase (database and sign-in, EU region), Vercel (hosting, EU region), Brevo and Resend (email delivery), Stripe (payments), and Google Play / Apple App Store when you purchase through them. We may disclose information if required by law.

Retention and deletion

We keep your data while your account is active. You can delete your account at any time in the app (Profile → Delete account) or by following the steps on our account deletion page. Deletion permanently removes your account, the learner profiles and all progress within 30 days. Payment records may be kept by our payment processor as required by tax law.

Your rights

You can access, correct, export or delete your information, and withdraw consent for optional emails, by writing to support@neurosteps.app from the email linked to your account. If you are in the EEA or UK you may also lodge a complaint with your local data protection authority.

Security

Data is encrypted in transit (HTTPS) and at rest, and access is restricted to the account holder and to our staff who need it to provide support.

Changes

If we change this policy we will update the date above and, for significant changes, notify you in the app or by email.