Delete your account

You can delete your NeuroSteps account and all data associated with it at any time. The app is published by Entros Tech, LLC.

Option 1 — in the app

• Sign in and open Profile.
• Scroll down to Delete account, tick the confirmation box and press Delete account permanently.
• Any active subscription purchased on our website is cancelled automatically. Subscriptions bought through Google Play or the App Store must be cancelled in that store.

Option 2 — by email

Send an email to support@neurosteps.app with the subject "Delete my account" from the email address you use to sign in. We will confirm and complete the deletion within 30 days.

Delete some data without deleting your account

• A learner profile and its progress: in the app open Profile and press delete next to the profile (available when you have more than one profile). Its progress, stickers, certificates and notes are removed immediately.
• Optional emails: turn off the weekly email in Profile → Settings.
• Anything else (for example, progress history or notes only): email support@neurosteps.app from your sign-in address and tell us what to delete. We complete requests within 30 days.

What is deleted

• your account and sign-in email;
• all learner profiles (names, age ranges, questionnaire answers);
• all progress, ratings, notes, stickers and certificates;
• your settings and subscription record in the app.

What may be kept

Payment and invoice records are retained by our payment processor for the period required by tax and accounting law (usually up to 7 years). Deletion is permanent and cannot be undone.